Thank you for shopping at RERODE!

We are here to help with any issues you might have, please check our policy before considering

30 Day Returns

The bike should be in New condition to qualify for a refund.

We offer full refund and/or exchange within the first 30 days after receiving your bike. If 30 days have passed since your purchase arrived, unfortunately you will not be offered a refund and/or exchange of any kind.

If the bike has been used or not in new condition, it might not be accepted for full refund. If the bike has been removed from the original packaging, it might not be accepted for full refund. In this case, you will need to provide pictures for proof that the products are in new (re-sellable) condition.

If you have any issues with your bikes, battery, motor or controller after the 30 days period, you might be eligible for warranty claim. Please see our warranty page for details.

Shipping costs

The cost of return shipping is the responsibility of the customer. Any taxes or duties or fees incurred, paid by RERODE to receive the bike/s will be deducted from the refund total.

How to apply for refund or exchange

  1. Make sure you are aware of the terms listed in this page.
  2. Go to our support page and give details of refund or exchange you wish to have. You will be contacted within 48 hours.
  3. You will be asked to prove the condition of your product. Send pictures showing condition of the product and packaging.
  4. Once agreed, you will be given a return address or automated system return email.
  5. Once your return is received and inspected, we will send you an email, to notify you that we have received your returned item.
  6. We will also notify you of the approval or rejection of your refund.
  7. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
  8. If not approved, you have the option of getting the product back (shipping paid by customer), partial refund (must be agreed with agent) or discard the product.